Legal Information

If any of these details change, we will update this page.

We typically respond within 24 hours during working hours (GMT+4, Monday–Saturday).

Our refund policy depends on the type of purchase:

• Subscription / digital services: Access is provided immediately. If a billing error occurs (duplicate charge, wrong plan, wrong amount), we correct it and refund the incorrect portion.
• Cancellation: If you cancel, access continues until the end of the paid period unless your plan states otherwise.
• Hardware devices: If your device arrives damaged or defective, contact us as soon as possible and we will organize a replacement or repair.
• Returns condition: Returns are accepted only if the device is complete and in original condition (including accessories), unless the return is due to defect.
• Shipping: Shipping costs may depend on the reason for return (defect vs. change of mind).

How to request a refund/return:

• Email us with your invoice number, device ID (if applicable), and the reason at .
• We will reply with next steps and, if applicable, return instructions.

This policy describes Agrolog’s standard commercial practice. Your legal rights may also depend on your country and the type of purchase.

What we collect:

• Account data (name, company name, email, phone) to provide services and support.
• Device and sensor data (weather/temperature readings, device status) to deliver monitoring and analytics.
• Usage and billing data (plan, invoices, payments status) for account management.

How we use data:

• To operate the platform: dashboards, alerts, analytics, QR e-label generation.
• To provide customer support and service messages.
• To maintain security, prevent fraud, and improve reliability.

Confidentiality:

• Your farm/device data is treated as confidential and used only to provide Agrolog services.
• We do not sell your personal data.
• We share data only with service providers needed to run the platform (hosting, email/SMS, payments), under appropriate safeguards.

Data retention:

• We keep data as long as needed to provide services, comply with legal obligations, and resolve disputes.

• Card payments are processed by our payment service provider.
• Agrolog does not store full card numbers or CVV codes on our servers.
• We use secure connections (HTTPS) for payment flows.

Terms & Conditions are available at /terms.